Refund policy

At JSB ENTERPRISES, we value our customers and strive to offer a smooth and customer-friendly return experience. Our policy is flexible and aims to accommodate genuine concerns.

You are eligible for a replacement under the following conditions:

  • A wrong product has been dispatched.

  • The product received has a manufacturing defect.

  • The product arrived in a damaged condition.

Note: The original packaging, including inner foam and cushioning, is required for a safe return — even if the product is broken or defective.

How to Request a Replacement:

To initiate a return, please email us at Theonlineshopping16@gmail.com with:

  • A description of the issue

  • Clear photos showing the full product and the damaged or defective area

Our Quality Assurance team will assess the request and respond within 2–3 working days.

If approved, we will arrange a reverse pickup (usually within 2–3 working days). Once the product reaches our warehouse (within 4–6 days), our team will inspect it and process your replacement.

Please Note:

  • This return policy is valid within 5 days of product delivery, as confirmed by our logistics or courier partners.

  • We do not offer refunds. Only replacements are provided — either the same product or one of equal or lower value, based on availability and situation.

  • The product must be returned in unused condition and with the original packaging, including:

    • Tags, barcodes, invoice, accessories, manuals, and warranty cards (if applicable)

    • Shipping label from the original packet

  • You may be asked to print two documents to hand over to the pickup agent during collection.

This Policy Applies Only To Orders Placed On:

🔗 https://theonlineshoping.com/

For further assistance, feel free to reach us at Theonlineshopping16@gmail.com.

Return Address:
JSB ENTERPRISES
Near Krishna Hospital, House No. 144/5, Bhuapur Mode, Tigaon,
Faridabad, Haryana - 121101